Refund & Returns Policy

An order may be cancelled before shipment only if fulfillment has not yet begun. Once fulfillment has begun or an order has shipped, cancellation is not available.

Pure Northern does not accept ordinary change-of-mind returns of research materials after shipment.

Report an incorrect or damaged shipment to Pure Northern within 48 hours of delivery. Include the order number, a description of the issue, and clear photographs of the shipping package and affected item or items where applicable.

Pure Northern may review the information and available shipment details to verify an eligible claim. Following verification, an appropriate resolution may include replacement, refund, or another reasonable resolution depending on the circumstances.

Contact Pure Northern before attempting to return any item. Please do not send unsolicited returns.